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Diploma in Hospitality and Operations Management - Austrane

Diploma in Hospitality and Operations Management

Hospitality Operations and Management Training

The Hospitality industry is one of the largest service industries in India!

 

The hospitality industry is one of the fastest growing industry all over the world. A hospitality career equips you with valuable life skills that you can take with you to any industry that refers to hospitality. You are particularly attractive to fast-growing service sectors which is a vibrant and glamorous sector. A career in hospitality opens up opportunities to earn a very good living, almost all-expenses-paid and it offers a more dynamic work environment than most professions. You may find that the salaries are very competitive with other industries. This is because career options in hospitality cover a range of different fields and develop a wide range of skills.

 

Getting a qualification in hospitality management refers to the work in the different fields of airlines hotel industries. Jobs opportunities in the hospitality industry, such as airports, airlines, hotels, restaurants, catering, resorts and airport lounges as well as other hospitality positions that deal with tourists generally in a range of industries in the public, private and non-profit sector (refers to hospitality). In recent years, tourism has become a popular global leisure activity among worldwide customers.

A Hospitality Career is very unique as it provides exciting opportunities to earn high salaries. As a matter of fact food and beverages is a part of human life, therefore, there will always be a great demand for those who specialize in field of hospitality. We provides Diploma Course covering relevant aspects of Hospitality Industry. This Diploma will be equally valuable in India & Abroad.


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COURSE CONTENT

Introduction to Hospitality, should enhance students’ understanding of the dynamic nature, characteristics, career prospect of the hospitality industry. Students should be able to develop inquiry, problem-solving and decision-making skills through these activities.

 

This course is designed as per the requirement of the hospitality sector. Students cover the following topics; operations, departments, divisions, check-in, checkout, communication and language interpreters, F&B, front office responsibilities, house keeping duty, the nature of the hospitality industry, relation between hospitality industry and aviation. Students will also be trained on a popular and versatile hotel management software used by companies around the world.

Students will learn about operations, divisions, departments, modes hospitality of  management, implementation of resources, materials, equipment, technology, front office department duties and responsibilities. In operations management, their role is to handle different strategic problems. Other operational responsibilities include inventory levels management, raw material acquisition, materials handling, quality control, and work-in-process levels.

Students will learn; Restaurants, In Room Dining, Banquets, Table Layouts, Cover Layouts, Function Prospectus, Types of Services, Menus-Types & Sequence, Napkin Folds. This course will develop the skills and knowledge required for the effective service of food and beverage in a commercial environment. It will cover the requirements of the entire service period, from preparation and set-up to the end of service, including the accurate processing and reconciliation of guest accounts. Students will develop their knowledge of the principles behind the matching of food menu items with beverages, and will understand the compliance responsibilities associated with the services.

What is Front Office Department?

Students will learn; Front office introduction, structure, communication and SOPs. Basic responsibilities of front office department, front office duties, front office operations, back-house operations, guest cycle, arrival, occupancy and departure etc. Front Office Management – Terminology.

  • Reservation
  • Night Auditors Reports
  • Registration
  • Groups
  • Contracts, Room Plans, Charges
  • Cancellations

Types of food contamination, food safety and handling process and under food safety, What are the key elements of food safety. Personal Hygiene and fire safety.

Build your hospitality knowledge while mastering English, the world’s most widely spoken language. Our academic programs are taught in English, International Language.

Course is designed to help you master the English language through classroom teaching, engaging workshops and role-play. The programs focuses on teaching you both general English language and key hospitality industry terminology, while also enhancing your international cultural awareness. Course content includes: General English,  Grammar and Writing, Speaking etc.

 

Professional Communication

 

In our curriculum, enhance communication in three following categories for grouping together: oral communication, written communication, non-verbal communication. Students learn methods of professional communication, how you communicate in interviews to get the dream job and workplace to build strong and positive working relationships instead of facing conflicts and obstacles. Whether sitting in a meeting, attending an interview for a job, or emailing a client, it is essential to have professional communication skills.

If you look presentable, confident and professional; You have already made a positive statement in front of your employer with your personality.

We teaches students how they can groom their personality and what are the elements that should be kept in mind while going for professional meeting, interview etc.

Students also learn: Various Makeup Techniques, Skin Care, Dental Care, BMI, Positive Body Posture, Formal Attire, body language posture and proximity etc. Grooming and  body language is extremely important to make a good first impression. Therefore, we have designed this course very closely so that hospitality and travel sector related to grooming can be fulfilled.

Content includes; Explain the importance of customer service, the characteristics of exceptional customer service and its benefits, how the quality of customer service differentiates a destination, how to recover from service failure and  how social media impacts customer service delivery etc.

Principles of Management & Law; Concepts of Management, Functions of Management, Principles and Law.

Costing; Elements of Cost, Concepts of Profit

Students will learn; food and beverage services, operations, design and layout. This course will develop the skills and knowledge required for the effective service of food and beverage in a commercial environment. It will cover the requirements of the entire service period, from preparation and set-up to the end of service, including the accurate processing and reconciliation of guest accounts. Students will develop their knowledge of the principles behind the matching of food menu items with beverages, and will understand the compliance responsibilities associated with the services.

Our students have boosted their employability with the likes of Premier Inn, Taj, Ramada Hotel Group and Michelin-starred restaurants. Underlining the industry’s global reach, there are increasing opportunities for overseas placements too.

The Austrane International Institute provides international level training. Modern classroom and very highly efficient faculties. International experienced background of the faculties.The trainers of the institute are very good and enlightening. Classes are held regularly from Monday to Friday. The institute provided me with placement assistance after training. I got a job at the hotel “Premier Inn”. Joining Austrane for hospitality management was the best decision of my life.

Gurleen Kaur

The days at Austrane have been the best days of my life. I changed my personality, boosted my confidence and improved my communication skills. Thanks to my institute, my directors and a wonderful team of faculty who guided and trained me so well. I am working in the international arena. In my dream country ”Canada”.

Sunny Bajwa

A smiling personality, a financially independent girl from Seerwala, a small town in Punjab, this would never have been possible if I had not joined Austrane.
Thank you Austrane and my counselor and our trainer without whom I could never be the person who is now a role model for many in her village.

Jaspreet Romana Sr Associate

Best Air Hostess Academy in Chandigarh. Great study environment. Here, I further improved my personality, beliefs and communication. Austrane provided placement assistance when I completed my course. I did my first interview. Clear up and got a job at Emirates Airlines.

Kuldeep Kaur Cabin Crew

Austrane International Institute gave me the confidence and knowledge which is imperative to be financially independent. It’s due to right decision of Joining Austrane that now I am working with an industry that is a perfect blend of glamour, name, fame and money.
When I go to my village it’s so enriching a moment to experience when people come to my parents and say that they want their wards to be like me.
Actually I am what I’m due to my Institute. Thank You so much Team Austrane.

Gaurav Sharma Operations Manager

Contact Us

Feel free to contact us anytime!! We will respond within 24 hours.

Locate us :

  • SCO 142-143, 2nd floor, 34 A
  • Chandigarh, India

Mail us :